Keyva’s ServiceNow App for IBM Cloud Object Storage allows users to kick-off actions in ICOS from ServiceNow Catalog Requests. Users have the flexibility to configure custom triggers; for example, you can initiate an ICOS action from a Change ticket, an Incident ticket, or even a custom ServiceNow App. A user can also configure specific conditions for the launch; for example, when the Status field of a record is set to a particular value. The ability to trigger an action in ICOS via a ticket status change allows for any approvals that customers have defined to happen within ServiceNow before executing the defined provisioning or update action from IBM Cloud Object Storage.

• • Trigger IBM Cloud Object Storage actions from ServiceNow Catalog Requests, Change Requests, Incident Requests, and more
  • Accelerate adoption of ICOS as the storage management platform
  • Allow ServiceNow teams the ability to fulfill IT storage requests via ICOS
  • Easily map field values in a ServiceNow record and pass them as arguments to the ICOS action
  • Leverage best practices integration methodology to integrate disparate domain tools