Keyva announces the release of open source version for ServiceNow App that integrates with Red Hat Ansible using Ansible Tower (or AWX) APIs. The integration allows users to trigger Ansible jobs from within ServiceNow Catalog Requests or Change tickets. Users have the ability to customize triggers to suit their own needs – to not only launch the Ansible job from a specific ServiceNow Application, but also being able to define the specific conditions (e.g. Status field set to ‘In Progress’).
Many organizations use Ansible as the automation and orchestration layer, while using ServiceNow as their ITSM suite and CMDB. There are several common use cases that require an integration between the two offerings.
A similar use case can be implemented using this integration for Day 2 tasks like Patching, or Unprovisioning. Customers that are looking to launch a service request through a centralized portal like ServiceNow, and have Ansible as their orchestration fulfillment engine can leverage this open sourced integration. Check out the sample provisioning use case (fig 1a) here.
You can check out the integration on our GitHub repository here – https://github.com/keyva/servicenow_ansible_app
If you have any questions, or feedback, please reach out to a Keyva associate at email@example.com