Keyva’s Guru Service provides scheduled access to premium advisory and support services, offering engineering and architectural expertise across leading enterprise technologies. More than traditional L1 or L2 support, our Guru Service is designed to keep your team productive and equipped with the guidance you need to when you need it.

1. Installation, Upgrades, and Training: Deploy new technology and upskill your team.
2. Use Case Design and Deployment: Architect and implement solutions customized to your business needs.
3. Engineering and Architectural Assistance: Expert support for complex technical challenges.
4. Feature and Capability Enablement: Undertake upgrades, high-availability configurations, and custom module development.
5. Playbook Review and Performance Optimization: Enhance system efficiency and reliability.
6. Cost Optimization: Maximize return-on-investment with effective utilization.
7. Multi-System Integration: Ensure seamless connectivity across platforms and environments.

Guru Service is an annual, subscription-based support service. There are three service tiers: Basic, Pro, and Enterprise. Each tier is defined by a Service Level Agreement, which includes response time, scheduling flexibility (options ranging from short, one-hour sessions to extended 4-hour blocks), and priority access.

Once you subscribe to Guru Service, you will receive secure access to our Client Support Portal, which is your gateway to schedule time with a Keyva expert. Simply select the service you need and choose a convenient time.  If we have questions, our team will reach out to ensure we understand you’re your specific needs before confirming the appointment. Your scheduled session will take place via teleconference, and you will receive a calendar invite for easy reference. After the session, your support request will be marked as completed, and it will be stored with any relevant documentation or collateral provided during your engagement.

Keyva’s Guru Services are designed to bridge the need for assistance beyond simple vendor break-fix support and the budgetary constraints of a modern IT organization. Developed in response to client feedback, Keyva created Guru Services address a critical need: access to expert guidance and problem-solving without the constraints of long-term engagements or predefined project scopes. Guru Services are designed to seamlessly integrate into your overall IT staffing and support strategy, filling gaps as they emerge. Whether it is covering absences during PTO or sick leave, or providing specialized expertise on demand, Guru Services ensures you have the support you need when you need it within a defined, predictable framework.

Let’s chat! Talk to a Keyva representative to discover how Keyva’s Guru Services can help you unlock exceptional value.

Learn more about our related services:

IBM HashiCorp: Keyva can support your Terraform and Vault deployments.

Red Hat: As an Apex Services Delivery partner, Keyva brings deep expertise in Red Hat Ansible and OpenShift.

Kong Enterprise: Keyva can help you deliver modern microservices, API abstraction, and API monetization with Kong.