Automated Incident Resolution

Automating repetitive IT tasks is crucial for scaling environments efficiently. Automated Incident Resolution, also known as the Closed Loop Incident Process (CLIP), streamlines incident detection, ITSM ticketing, automated remediation, and updates to ITSM and CMDB. This automation applies to common issues like service failures, resource scaling, password resets, and SSL certificate rotations.

By leveraging CMDB and ITIL frameworks, Keyva helps organizations gain visibility into asset dependencies and impacts. A major benefit is the continuous learning captured in a Knowledge Base, enabling AIOps to proactively prevent recurring issues. Automation also reduces time spent in war rooms for critical issue resolution, lowering costs and improving both employee and customer experiences.

• Improve Mean Time to Resolution (MTTR)
• Reduce time spent on Root Cause Analysis (RCA) by automating incident resolution and Knowledge Base updates, freeing up IT teams to focus on strategic initiatives aligned with organizational goals.
• Automate Knowledge Base updates, so there is history and information on how to resolve similar incidents in the future
• Make data-driven decisions to identify high-impact issues and prevent them in the future
• Create consistent self-healing processes to minimize errors

Keyva is a leader in Closed Loop Incident Process automation. We have helped our clients with automated ticketing and remediation for their NOC and SOC teams. Our proven approach equips Level 1 support teams with the knowledge and tools to resolve incidents faster. By enabling SMEs to design and architect automation while allowing support engineers utilize it, we help organizations lower incident response times and minimize off-hours disruptions. Contact us to discuss how we can transform your incident management.