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Automated Incident Resolution

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Automated Incident Resolution

In many IT environments, so much time and energy is spent on solving the same issues and tasks time and time again. And, the key to scaling IT environments is through automation, making repetitive tasks almost obsolete over time. Also referred to as Closed-Loop Incident Process (CLIP), Automated Incident Resolution automates repetitive diagnostic and resolutions in network and IT operations through custom scripting.

Why Automated Incident Resolution?

  • – Free up your personnel to work on technology initiatives that are more valuable to corporate objectives
  • – Create consistency and reduce the chance of error by resolving incidents in the same way, every time they happen
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How Can Keyva Help?

Our clients have looked to our expertise in Automated Incident Resolution for a variety of reasons, including:
  • Assist in understanding all steps in the automation process in detail, including all conditional possibilities and exceptions
  • Develop more complex automations across a variety of platforms
  • Recommend tools that fit the individual needs of each platform and technologies
  • Develop and recommend a strategy going forward for automating incident resolution