Seamless Event and Ticket Integrations

Event integrations connect systems and applications by triggering automated responses based on real-time events. When an action occurs in one system, it initiates a corresponding response in another to enable seamless data sharing, asynchronous communication, and faster decision-making. These Event Integrations drive automations such as incident remediation, service ticket enrichment, provisioning, and risk mitigation. By replacing manual, error-prone processes with intelligent, event-driven workflows, organizations can achieve greater speed, accuracy, and operational efficiency.

Event Integrations also play a critical role in observability. They automate the process of populating a unified observability dashboard with current, accurate data so that IT teams can have a holistic view of IT assets and correlate events across their environment. This eliminates the need to manually correlate information across multiple platforms, enabling faster root cause analysis and more informed actions.

Comprehensive IT observability provides deep insights into the performance and behavior of complex systems. It supports proactive monitoring, faster troubleshooting, and continuous optimization to deliver better business outcomes and reduced operational risk.

Keyva Event Integration Services unify data multiple systems and monitoring tools into a single, proactive operations platform. By consolidating high volumes of event data, we enable organizations to deliver a true single pane of glass experience for their Network Operation Center (NOC) or Security Operations Center (SOC) teams. This centralized approach helps reduce Mean Time to Repair (MTTR), reduce alert noise, and accelerate root cause identification.

Keyva’s Event Integration also integrates various event management platforms with third party ITSM ticketing and CMDB systems. This enables organizations to automatically create incident or change tickets based on specific alerts or events types and track resolution progress through the ITSM ticket workflow. Once the ticket is resolved, the alerts are acknowledged or removed from the console, to reduce noise.

Robust and Scalable:  Keyva Seamless Event Integrations use direct, multi-threaded API integration capabilities to provide robust, scalable integrations with advanced capabilities.

Version Upgrades: Why build custom integrations when you can buy off the shelf? The Seamless Event Integrations products offer out-of-the-box mappings between the source and target platforms with follow the vendor updates support.

Global Support: Our experienced team supports hundreds of clients worldwide, and we are ready to support your unique needs. From product enhancement requests to offer quick start services for clients who require solutions customized for their environments.

BMC: BMC TrueSight Operations Management, BMC Helix Operations Management

Microsoft: System Center Operations Manager

Micro Focus: Micro Focus Service Manager, Network Node Manager

ServiceNow: ServiceNow Incident and CMDB