Monitoring has long been a staple of the IT toolset. But as IT leaders become more focused on delivering measurable business value, the limitations of simple monitoring are becoming more apparent. Traditional monitoring is reactive by nature and misses the nuances that can provide proactive indications that the environment is headed toward a problem. Alerts from one system don’t always indicate a root cause lurking in another system, oftentimes leading to a Whack-A-Mole approach where a fix to one system causes issues in another.
This can lead to an environment where teams focus more working to absolve their domain as the source of an issue, rather than a quick mean time to repair (MTTR).
The reality is simple: You can’t fix what you don’t see. And you certainly can’t improve it.
Observability takes simple monitoring to a new level where issues are triangulated among systems to show the true chain of cause and effect throughout an IT stack. Done right, observability can surface leading indicators of risk, letting IT teams proactively address issues before they threaten to impact the business. It helps with correlation of events and causes of those events.
Observability helps you see the big picture, understand what’s really going on across your systems, and get ahead of potential problems to ensure IT continues to deliver its intended business value.
Unified observability helps IT teams reduce risk, make informed decisions faster, and helps the business stay competitive. A highly mature observability program can even be a competitive advantage.
Observability goes beyond toolsets and encompasses a new way of thinking about how to integrate and use the monitoring tools you already have. The shift is more about strategy and less about tools and technologies.
Observability vs. Visibility
Observability is the process of gathering, aggregating, normalizing, and presenting data from across your IT monitoring tools to create comprehensive visibility across systems — including data from APM tools, logs, traces, EDR, SIEMs, and more — to make sense of it. Observability gives you the power to see across domains, functions, and systems. Visibility is the outcome you get when observability is done well. It’s the ability to take a deeper look into your stack and understand what’s happening in a meaningful way, whether you’re in infrastructure, security, application development, or operations. In this way, observability is a new way of collaborating across silos and creates a common source of truth for all IT stakeholders.
The Cost of Operating Without Observability
Without comprehensive observability, teams will continue to invest valuable time in reacting to problems inside their silos, dashboards, and their interpretation of root causes.
Operating without observability is a missed opportunity. You can’t see the signals that tell you a problem is coming. You can’t automate a response. You can’t innovate. You’re stuck spending resources just to keep the lights on. In today’s business environment, keeping the lights on isn’t enough because the competition is making progress where you aren’t.
From a security perspective, the risk is even greater. If you’re relying solely on signature-based detection, you may be blind to real threats and miss the ability to identify anomalous behavior across multiple vectors.
The Power of a Unified Approach
Observability enables teams to identify potential risks to the business, including things like system stability or data loss. It provides factual insights to help IT leaders make more informed, data-driven decisions, helps IT teams pivot from reactive to proactive, and ensures that IT delivers its intended value. It allows you to correlate symptoms with root causes, taking the guesswork out of troubleshooting.
Observability starts with the data you’re already generating then centralizing and normalizing it for analysis, which leads to a unified view of your environment. With enough data, you can get better context for what’s happening and gain the ability to spot leading indicators of risk. This gives you time to act before an issue begins to impact the business.
The ability to personalize insights for each stakeholder is what makes observability valuable for the entire organization. The ability to draw from a single source of truth about IT operations means you can deliver consistent insights for each role. That’s important because observability data needs to be presented in a way that’s easily consumable by key IT stakeholders, each of whom needs specific insights about specific things. For example:
- Executives who need visibility into risk, ROI, and alignment with business goals
- Infrastructure teams who focus on system health, availability, and scalability
- Application development leaders who want performance data, user insights, and fast feedback loops
- IT operations teams who care about day-to-day reliability and responsiveness
- Security teams that rely on cross-domain visibility for threat detection and incident response
This unified, role-aware approach enables:
- Faster root cause analysis
- Automated remediation of common issues
- Smarter change management
- Better alignment with business objectives
Observability should be treated as a strategic initiative, not a one-off project. Like zero trust, it requires long-term commitment and executive sponsorship, which is why the stakeholders also need to be involved with crafting an observability strategy. The broader the input, the broader the adoption and the greater the payoff.
Tangible Business Benefits
Observability helps the business understand how IT is driving business value. It links IT health directly to outcomes like revenue protection, risk reduction, and strategic agility. Quantitative benefits of observability can include:
- Reduced MTTR: Teams resolve issues faster because they can pinpoint the real cause
- Increased uptime: Systems are more stable, available, and predictable
- Optimized costs: Better data leads to better infrastructure sizing, fewer manual tasks, and more automation
- Shorter change windows: You have the confidence to move faster and by leveraging asset relationship views, make informed decisions that reduce application downtimes
Qualitative advantages can include:
- Better work life for IT teams: Teams spend less time troubleshooting and more time innovating
- Improved customer satisfaction: Fewer disruptions and faster fixes make happy users
- Stronger security posture: More complete insight leads to faster, smarter threat detection and response
- Reduced risk profile: By tying business processes back to the IT processes that support them, you better understand vulnerabilities, availability, and reliability.
Measuring Success with Observability
Success with observability results in your IT organization spending less time reacting and more time delivering value. One of the simplest ways to measure success is to look at two metrics:
- Increased uptime and availability
- Decreased MTTR
These are the blocking-and-tackling benefits every observability initiative should deliver. As your observability practice matures, you can accumulate other measurable benefits, such as:
- Reduced incident volume over time
- Shorter change windows
- Better customer experience scores
- Faster security response times
How Evolving Solutions and Keyva Can Help
Whether you’re just beginning your observability journey or trying to scale a mature practice, Evolving Solutions and Keyva can help clients create an effective observability approach that can drive tangible business outcomes. We focus on delivering real business outcomes, not just dashboards.
We meet clients where they are to help them define a strategy, select the right tools, or more fully utilize tools they already have to maximize their existing investments.
We also have the talent to help you choose the right technology for your organization, structure a roadmap, and co-create a solution. With a broad view across clients and industries, we see what works and what doesn’t, which helps you avoid common pitfalls.
Contact us today to get started.
 | Jake Jepperson - Director of Client Solutions Jake is a technical sales leader with extensive experience in Intelligent Automation and AI, driving successful sales initiatives with Fortune 500 companies. He brings deep insight into client technical challenges and has a strong track record in solution design, service delivery, and client success. Before transitioning to technical sales, Jake led global IT service and delivery projects in a consulting capacity, building on his strong engineering background. This combination of technical depth and client-facing expertise enables him to deliver impactful results for the Keyva team. Michael Downs - Chief Technology Officer at Evolving Solutions Michael joined Evolving Solutions in 2014 to develop solutions for our clients across hardware and software, both on and off premise. For more than 20 years, he has created architecture—including hybrid cloud, high performance computing, integration, automation, and end user computing—to solve complex business problems. His broad technology, business, and industry experience provides valuable perspective to our clients working to implement innovative technologies that support their success. Russ Staiger - Principal Security Solutions Architect at Evolving Solutions Russ is adept at providing strategic advisory services across enterprise and commercial environments to enhance security posture and defense architecture. With expertise in PCI-DSS, HIPAA, CMMC, SOC strategy, and advanced threat intelligence, he delivers comprehensive solutions for risk mitigation and incident response. |